Returns & Exchanges

What you can return

Return or exchange any pair within 7 days of delivery if it is unworn, in its original condition and in the original packaging. Trying a pair on indoors is fine; walking outdoors, wearing them in wet conditions, or altering them is not.

Handmade leather varies in tone and grain between pairs, and Zari embroidery varies by hand — these are characteristics of the craft, not defects. Genuine manufacturing defects (a broken stitch, a separated sole) are covered outside the 7-day window as well.

Exchanges

The most common reason for an exchange is size. Message us on WhatsApp with your order number and the size you need, and we will reserve it. We cover the courier cost of sending the replacement; you cover returning the original pair to us.

• Tell us within 7 days of delivery
• Keep the pair unworn and in the original packaging
• We dispatch the replacement within 1–2 working days of receiving the return

Refunds

If an exchange is not possible (size out of stock, or you prefer a refund), we refund the full order amount by bank transfer or Easypaisa/JazzCash within 3–5 working days of receiving the returned pair in acceptable condition. Cash-on-delivery orders are refunded the full amount including delivery, which is free on all orders.

Damaged or wrong items

If you receive the wrong pair or a pair with a manufacturing defect, send us a photo on WhatsApp within 48 hours of delivery. We will arrange a free replacement or refund, including return courier charges.

Starting a return

WhatsApp +92 312 5803020 with your order number and a photo of the pair. We reply within one working day, Monday to Saturday.