Privacy Policy
Last updated 20 October 2026
This policy explains what we collect when you order from Frontier Shoes, why we need it, and how to have it removed.
What we collect
- Order details: name, phone number, email address, delivery address and the items you ordered.
- Location: if you allow it at checkout, your device location, used only to help confirm the delivery address.
- Account details: if you create an account, your name, email and a hashed password. We never store passwords in plain text.
- Usage data: anonymous page-view and device information if analytics is enabled, used to understand which pages and products people look at.
Why we need it
To confirm and deliver your order, to contact you about it on WhatsApp or by phone, to handle returns and exchanges, and to keep records required for accounting. We do not sell your data, and we do not send marketing messages unless you ask for them.
Who we share it with
Only what is necessary to complete your order: the courier company (name, address, phone number and the parcel contents), our payment or bank provider for refunds, and our hosting and database providers who store the data on our behalf. We do not share your details with advertisers.
How long we keep it
Order records are kept for as long as needed for accounting and warranty purposes. Account data is kept until you ask us to delete it. Analytics data, if enabled, is retained according to the analytics provider's default retention period.
Your choices
You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete your account and order history by messaging +92 312 5803020. We will action deletion requests within 30 days, except for records we are required to keep for accounting.
Cookies
We use cookies and local storage for the shopping cart, your theme preference and, if enabled, analytics. Blocking cookies will stop the cart from working. You can clear them at any time from your browser settings.